Key Responsibilities:

• Greeting patients and visitors and ensuring they are registered and checked in.
• Answering and directing phone calls, scheduling appointments and managing the appointment system.
• Scheduling, follow up or cancelling appointments as needed.
• Assisting patients in filling out information forms.
• Handling patient records, including data entry and maintaining patient confidentiality.
• Handle and filing patient photos of treatment.
• Follow up the lab on the cases that the clinic submits.
• Verifying methods of payment, collecting payments and preparing bills.
• Maintaining a clean and organized reception area.
• Manage petty cash for clinic in charge.
• Providing exceptional customer service to all patients and visitors
• Other tasks as assigned by the office manager or dentist (doctor).

Responsibilities: Closing duty

• Perform daily billing management and daily reports as well as ensure all transactions are tally with the collection before closing accounts.
• Daily sales updates at the start of the shift.
• Cash from daily sales must be given to the person in charge for bank in procedure.
• Daily reports must be handled well and submitted to account department or involved manager.
• Make sure all the electrical and facilities are neat and switch off the electrical appliance (Computers and machines).
• Daily report must be signed by the Doctor who is on duty, or else the daily sales and commission are not valid.