We’re looking for a Customer Service professional to join our team! In this role, you’ll handle insurance policies for vehicles, assist customers with their insurance needs, and ensure everything runs smoothly from renewals to claims. If you’re organized, customer-focused, and love working in a dynamic environment, we want you!

Location: Gombak, KL (Nearby KL Traders Square)

Job Type: Full-Time
Salary Range: RM 2,000 – RM 3,500 (Salary adjusted based on experience) + Commission + Incentive

Key Responsibilities:

• Manage Insurance Policies: Oversee vehicle insurance, handle renewals, ensure comprehensive coverage, and make updates as needed.
• Craft Tailored Quotes: Provide clear, and competitive insurance quotes based on customer needs.
• Timely Reminders & Follow-ups: Keep customers informed with reminders for policy renewals and critical updates.
• Customer Support: Provide friendly and professional assistance through phone, email, and WhatsApp, ensuring a seamless experience for our customers.
• Data-Driven Reporting: Track policy renewals, road tax, and ensure all documentation is submitted promptly and accurately.
• Collaborate Across Teams: Work closely with Sales and Finance to ensure smooth integration of insurance processes.
• Efficient Administration: Keep accurate, up-to-date records of customer interactions and transactions, ensuring smooth operational flow.

Requirement:

• Fresh Graduates are Welcome!
• Minimum SPM or equivalent; a diploma or degree in Business, Communications, or a related field is a plus.
• Previous experience in insurance administration or customer service is an advantage.
• Basic knowledge of automotive insurance policies is preferred.
• Proficient in both English and Bahasa Malaysia; proficiency in Mandarin is a must for business purposes.
• Strong communicator with a friendly, approachable attitude.
• Detail-oriented, highly organized, and skilled at multitasking.
• Analytical mindset with excellent problem-solving skills.
• Ability to thrive in a fast-paced, ever-evolving work environment.

Why Join Us?:

• Attractive salary with comprehensive benefits.
• Career advancement opportunities and a clear growth path.
• A collaborative and supportive team that values your contributions.
• Work in an engaging, dynamic environment where every day brings new challenges and opportunities.
  
  

Ready to embark on an exciting journey in the automotive insurance industry? Apply today and take the next step in your career with us!