BENEFITS:

• BASIC SALARY RM1900 + NIGHT SHIFT UP TO RM 300 + KPI UP TO RM 400 ALLOWANCE
• EPF, SOCSO
• 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
• WILL PROVIDE 1 MONTH OF PAID  TRAINING
• A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.

REQUIREMENTS:

• PASS SPM AND ABOVE IS ENCOURAGED TO APPLY.
• FLUENT IN ENGLISH ( SPEAK AND TYPE)
• BASIC MALAY REQUIRED
• WILLING TO WORK ON 24/7  ROTATIONAL SHIFT( 6 DAYS WORKS AND 1 DAYS OFF)
• (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
• ABLE TO PHYSICAL WORK  IN THE OFFICE AT MEDINI 7
• AVAILABLE TO START WORK BY OCT 2024

RESPONSIBILITIES:

• ENGAGE WITH CUSTOMERS COMMUNICATE THROUGH INBOUND CALL, LIVE CHAT AND EMAIL.
• PROVIDINGCLEAR, ACCURATE INFORMATION ABOUT SERVICES AND RESOLVING QUESTIONS RELATED TO RIDE BOOKINGS, DELIVERIES, AND ACCOUNT MANAGEMENT.
• DOCUMENT AND REPORT CUSTOMER INTERACTIONS AND FEEDBACK.
• WORK WITH INTERNAL TEAMS TO ADDRESS COMPLEX ISSUES AND ENSURE EFFECTIVE RESOLUTION
• ENSURE THAT ALL RECORDS ARE UP-TO-DATE AND PROVIDE DETAILEDREPORTS AS NEEDED FOR QUALITY ASSURANCE AND PROCESS IMPROVEMENT

ABOUT COMPANY

• A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDESMULTICHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.
• THEIR PROJECT IS  A SOUTHEAST ASIAN SUPER APP OFFERING RIDE-HAILING, FOOD DELIVERY, GROCERY DELIVERY, DIGITAL PAYMENTS, AND FINANCIAL SERVICES.FOUNDED IN 2012, IT OPERATES IN SEVERAL COUNTRIES LIKE SINGAPORE, MALAYSIA, AND INDONESIA.

SEND US YOUR RESUME  TO nivashini.recruit@outlook.com WITH THE EMAIL TITLE: CUSTOMER SERVICE ASSISTANCE JB