BENEFITS:

• BASIC SALARY OF RM 3,000 ,NIGHT SHIFT ALLOWANCE UP TO RM 300 AND KPI UP TO RM 400.
• EPF, SOCSO,
• 12 DAYS OF ANNUAL LEAVE, 14 DAYS OF MEDICAL LEAVE.
• RECEIVE 1 MONTH OF PAID TRAINING
• LOCATED NEAR TO LRT STATION

WHAT WE’RE LOOKING FOR: 

• SPM AND ABOVE ARE WELCOME TO APPLY.
• MUST BE FLUENT IN MANDARIN (TRADITIONAL) TO COMMUNICATE EFFECTIVELY WITH MANDARIN-SPEAKING CLIENTS.
• REQUIRE FOR BASIC ENGLISH
• WILLING TO WORK 24/7 ROTATIONAL SHIFT  (5 WORK DAYS AND 2 DAYS OFF).
• WORKING HOURS (8 HOUR PER SHIFT  INCLUDING 1-HOUR BREAK.)
• REQUIRE TO PHYSICAL AT PETALING JAYA.
• MUST BE ABLE TO START BY 14TH AUGUST 2024

RESPONSIBILITIES:

• PROVIDE ACCURATE AND DETAILED INFORMATION ABOUT PRODUCTS, SERVICES, AND COMPANY POLICIES ACROSS ALL COMMUNICATION CHANNELS.
• RESOLVE CUSTOMER COMPLAINTS AND ISSUES EFFECTIVELY THROUGH CALLS, EMAILS, AND LIVE CHAT, ENSURING HIGH CUSTOMER SATISFACTION.
• EDUCATE CUSTOMERS ON HOW TO USE TELECOM SERVICES EFFECTIVELY, INCLUDING UNDERSTANDING THEIR SERVICE PLANS, MANAGING THEIR ACCOUNTS ONLINE, AND TROUBLESHOOTING COMMON ISSUES
• FOLLOW UP WITH CUSTOMERS AFTER SERVICE IS RESTORED TO ENSURE THAT THEIR SERVICE IS FUNCTIONING PROPERLY AND ADDRESS ANY LINGERING ISSUES.

ABOUT US:

A PRIVATELY OWNED COMPANY THAT EMPLOYS OVER 2,500 PEOPLE AROUND THE WORLD WHO THRIVE IN A FAST-PACED ENVIRONMENT AND ARE EQUIPPED WITH THE DRIVE TO SUSTAIN SUCCESSFUL GROWTH YEAR AFTER YEAR. WE CULTIVATE AN EMPLOYEE ENVIRONMENT THAT ENCOURAGES THINKING OUTSIDE THE BOX AND REWARDS A TALENT FOR TURNING IDEAS INTO REALITY. OUR CONTINUED GROWTH IS DRIVEN BY A TEAM OF WORLD-CLASS EXPERTS IN THEIR FIELDS, WHO COLLABORATE GLOBALLY TO REDEFINE AND ADVANCE RESEARCH, DEVELOPMENT AND MANUFACTURING IN THE LIFE SCIENCE INDUSTRY.WE BELIEVE IN FOSTERING A POSITIVE AND DYNAMIC WORK ENVIRONMENT

APPLY TODAY BY nivashini.recruit@outlooks.com WITH THE EMAIL TITLE OF CUSTOMER SERVICE ASSISTANCE AND become part of a team .