BENEFITS:

• BASIC SALARY RM3000 + NIGHT SHIFT UP TO RM 300 + KPI UP TO RM 200ALLOWANCE
• EPF, SOCSO
• 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
• WILL PROVIDE 1 MONTH OF PAID  TRAINING
• A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
• NEARBY LRT STATION ARA DAMANSARA( 5 TO 10 MINUTES OF WALKING DISTANCE)

REQUIREMENTS:

• SPM AND ABOVE IS ENCOURAGED TO APPLY.
• FLUENT IN  MANDARIN ( SPEAK AND TYPE)
• BASIC ENGLISH REQUIRED
• WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
• WORKING HOURS: 8 AM UNTIL9 PM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
• ABLE TO PHYSICAL WORK  IN THE OFFICE AT PETALING JAYA
• AVAILABLE TO START WORK BY OCT 2024

RESPONSIBILITIES:

• ADDRESS INQUIRIES VIAINBOUND CALL, EMAIL, OR CHAT, PROVIDING ACCURATE INFORMATION ON PRODUCTS AND SERVICES.
• TROUBLESHOOT AND RESOLVE CUSTOMER ISSUES EFFICIENTLY, ESCALATING COMPLEX CASES WHEN NECESSARY.
• HELP MANAGE CUSTOMER ACCOUNTS, PROCESS PAYMENTS, AND HANDLE UPDATES OR TECHNICAL SUPPORT NEEDS.
• RECOMMEND SERVICES AND PRODUCTS THAT ALIGN WITH CUSTOMER NEEDS, SUPPORTING SALES GOALS.
• LOG INTERACTIONS AND RESOLUTIONS IN THE SYSTEM FOR TRACKING, ANALYSIS, AND FUTURE IMPROVEMENT.

ABOUT COMPANY

• A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES OMNI-CHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.

• OUR CLIENT IS A LEADING LOW-COST AIRLINE BASED IN MALAYSIA, KNOWN FOR MAKING AIR TRAVEL AFFORDABLE ACROSS ASIA. FOUNDED IN 1993, IT OPERATES OVER 165 DESTINATIONS WITH A FOCUS ON BUDGET-FRIENDLY, NO-FRILLS SERVICE. THE AIRLINE HAS VARIOUS REGIONAL SUBSIDIARIES AND ALSO VENTURES INTO DIGITAL SERVICES LIKE E-COMMERCE AND FINTECH. ITS BUSINESS MODEL IS CENTERED AROUND COST EFFICIENCY, DIRECT ONLINE TICKET SALES, AND A STANDARDIZED FLEET.

How to apply!!

SEND US YOUR RESUME  TO nivashini.recruit@outlook.com WITH THE EMAIL TITLE: CUSTOMER SERVICE ASSISTANCE JOB