BENEFITS:

• BASIC SALARY M2000 + NIGHT SHIFT UP TO RM 400 + KPI UP TO RM 500ALLOWANCE
• EPF, SOCSO
• 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
• WILL PROVIDE 1 MONTH OF PAID  TRAINING
• A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
• NEARBY LRT STATION ARA DAMANSARA( 5 TO 10 MINUTES OF WALKING DISTANCE)

REQUIREMENTS:

• SPMAND ABOVE IS ENCOURAGED TO APPLY.
• FLUENT IN  ENGLISH (SPEAK AND WRITE)
• BASIC MALAY REQUIRED
• WILLING TO WORK ONROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
• WORKING HOURS: 7 AM UNTIL 3 AM(9 HOUR PER SHIFT AND 1 HOUR BREAKS )
• ABLE TO PHYSICAL WORK  IN THE OFFICE AT PETALING JAYA
• AVAILABLE TO START WORK BY AUG 2024

RESPONSIBILITIES:

• HANDLECOMMUNICATION INQUIRIES VIA INBOUND CALLS, EMAIL, AND LIVE CHAT WITH PROFESSIONALISM
• ATTRACTSPOTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
• RESOLVE SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER’S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE
• MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPOND TO CUSTOMERS’ COMPLAINTS
• PROVIDE FEEDBACK TO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.

About Us:

• ALEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES MULTICHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.
• OUR CLIENTS ISA LEADING HOMEGROWN SINGAPORE TELECOMCOMPANY THAT DELIVERS WORLD-CLASS COMMUNICATIONS AND DIGITAL SERVICES. WITH OUR EXTENSIVE FIBRE AND WIRELESS INFRASTRUCTURE AND GLOBAL PARTNERSHIPS, WE BRING TO PEOPLE, HOMES AND ENTERPRISES QUALITY MOBILE AND FIXED SERVICES, A BROAD SUITE OF PREMIUM CONTENT, AND A DIVERSE RANGE OF COMMUNICATION SOLUTIONS. WE DEVELOP AND DELIVER TO CORPORATE AND GOVERNMENT CLIENTS SOLUTIONS INCORPORATING ARTIFICIAL INTELLIGENCE, CYBERSECURITY, DATA ANALYTICS, INTERNET OF THINGS AND ROBOTICS.

SEND US YOUR RESUME  TO nivashini.recruit@outlook.com WITH THE EMAIL TITLE: ENGLISH SPEAKER CUSTOMER SERVICE SUPPORT