IMMEDIATE HIRING-NO SHIFT BASIC RM2800 (MANDARIN SPEAKER) CUSTOMER SERVICE ASSISTANT @PJ

Permanent @JEV Management in Others
  • Post Date : 11 October 2024
  • Salary: RM2,800 - RM3,100 / Monthly
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Job Detail

  • Min Year(s) of Experience  0

Job Description

BENEFITS :

  • BASIC RM 2800 PER MONTH + KPI UP TO RM 300 ALLOWANCE
  • EPF AND SOCSO
  • 12  DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
  • PROVIDED 1 MONTH OF PAID TRANING
  • REGULAR WORKING HOURS
  • A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
  • NEARBY  LRT STATION

 

 

REQUIREMENTS:

  • SPM  OR ABOVE IS ENCOURAGED TO APPLY.
  • MUST BE FLUENT IN MANDARIN, BOTH SPOKEN AND WRITTEN
  • FLUENT IN ENGLISH
  • ABLE WORK MONDAY- FRIDAY ( 5 WORKING DAY AND 2 DAYS OFF)
  • ABLE TO WORK PHYSICAL IN THE OFFICE AT PJ
  • READY TO IMMEDIATE START WORK BY OCT 2024.

 

 

RESPONSIBILITIES:

  • ADDRESSING INQUIRIES AND RESOLVING ISSUES RELATED TO COMPANY SERVICES, WHICH MAY INVOLVE HANDLING INBOUND CALLS, EMAILS, AND LIVE CHAT SUPPORT.
  • ASSISTING WITH THE MANAGEMENT OF CLIENT AND APPLICANT DATA, ENSURING ACCURACY AND CONFIDENTIALITY.
  • COORDINATING WITH OTHER DEPARTMENTS TO ENSURE THAT CUSTOMER NEEDS ARE MET EFFICIENTLY AND EFFECTIVELY.
  • PREPARING AND PROCESSING NECESSARY DOCUMENTATION RELATED TO CUSTOMER INTERACTIONS AND SERVICE DELIVERY.
  • IDENTIFYING AND RESOLVING CUSTOMER PROBLEMS OR CONCERNS, ESCALATING ISSUES WHEN NECESSARY.
  • GATHERING AND REPORTING CUSTOMER FEEDBACK TO HELP IMPROVE SERVICE QUALITY.

 

 

ABOUT COMPANY:

  • A LEADING IS A GLOBAL PROVIDER OF CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS. THEY OFFER A RANGE OF SERVICES INCLUDING CUSTOMER CARE, TECHNICAL SUPPORT, AND DIGITAL SOLUTIONS ACROSS VARIOUS INDUSTRIES. WITH OPERATIONS IN MULTIPLE COUNTRIES, ITS  FOCUSES ON DELIVERING, TECHNOLOGY-DRIVEN SOLUTIONS TO ENHANCE CUSTOMER INTERACTIONS AND DRIVE BUSINESS GROWTH.
  • OUR CILENTS IS A GLOBAL PLATFORM SPANS OVER 200 COUNTRIES AND TERRITORIES AND INTEGRATES WITH MORE THAN 70 INDUSTRY-LEADING APPLICANT TRACKING SYSTEMS TO OFFER A POSITIVE CUSTOMER AND CANDIDATE EXPERIENCE. AND OUR INDUSTRY AND REGION-FOCUSED EXPERTISE HELPS YOU CREATE A SCREENING PROGRAM THAT SUITS YOUR BUSINESS’S SPECIFIC NEEDS, WHILE ALSO SUPPORTING COMPLIANCE AND RISK MANAGEMENT.

 

SEND YOUR RESUME TO nivashini.recruit@outlooks.com WITH THE EMAIL TITLE OF CUSTOMER SERVICE ASSISTANT AND WE WILL CONTACT YOU SOON

 

 

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