Job Detail
Job Description
BENEFITS :
- BASIC RM 2800 PER MONTH + KPI UP TO RM 300 ALLOWANCE
- EPF AND SOCSO
- 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
- PROVIDED 1 MONTH OF PAID TRANING
- REGULAR WORKING HOURS
- A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
- NEARBY LRT STATION
REQUIREMENTS:
- SPM OR ABOVE IS ENCOURAGED TO APPLY.
- MUST BE FLUENT IN MANDARIN, BOTH SPOKEN AND WRITTEN
- FLUENT IN ENGLISH
- ABLE WORK MONDAY- FRIDAY ( 5 WORKING DAY AND 2 DAYS OFF)
- ABLE TO WORK PHYSICAL IN THE OFFICE AT PJ
- READY TO IMMEDIATE START WORK BY OCT 2024.
RESPONSIBILITIES:
- ADDRESSING INQUIRIES AND RESOLVING ISSUES RELATED TO COMPANY SERVICES, WHICH MAY INVOLVE HANDLING INBOUND CALLS, EMAILS, AND LIVE CHAT SUPPORT.
- ASSISTING WITH THE MANAGEMENT OF CLIENT AND APPLICANT DATA, ENSURING ACCURACY AND CONFIDENTIALITY.
- COORDINATING WITH OTHER DEPARTMENTS TO ENSURE THAT CUSTOMER NEEDS ARE MET EFFICIENTLY AND EFFECTIVELY.
- PREPARING AND PROCESSING NECESSARY DOCUMENTATION RELATED TO CUSTOMER INTERACTIONS AND SERVICE DELIVERY.
- IDENTIFYING AND RESOLVING CUSTOMER PROBLEMS OR CONCERNS, ESCALATING ISSUES WHEN NECESSARY.
- GATHERING AND REPORTING CUSTOMER FEEDBACK TO HELP IMPROVE SERVICE QUALITY.
ABOUT COMPANY:
- A LEADING IS A GLOBAL PROVIDER OF CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS. THEY OFFER A RANGE OF SERVICES INCLUDING CUSTOMER CARE, TECHNICAL SUPPORT, AND DIGITAL SOLUTIONS ACROSS VARIOUS INDUSTRIES. WITH OPERATIONS IN MULTIPLE COUNTRIES, ITS FOCUSES ON DELIVERING, TECHNOLOGY-DRIVEN SOLUTIONS TO ENHANCE CUSTOMER INTERACTIONS AND DRIVE BUSINESS GROWTH.
- OUR CILENTS IS A GLOBAL PLATFORM SPANS OVER 200 COUNTRIES AND TERRITORIES AND INTEGRATES WITH MORE THAN 70 INDUSTRY-LEADING APPLICANT TRACKING SYSTEMS TO OFFER A POSITIVE CUSTOMER AND CANDIDATE EXPERIENCE. AND OUR INDUSTRY AND REGION-FOCUSED EXPERTISE HELPS YOU CREATE A SCREENING PROGRAM THAT SUITS YOUR BUSINESS’S SPECIFIC NEEDS, WHILE ALSO SUPPORTING COMPLIANCE AND RISK MANAGEMENT.
SEND YOUR RESUME TO nivashini.recruit@outlooks.com WITH THE EMAIL TITLE OF CUSTOMER SERVICE ASSISTANT AND WE WILL CONTACT YOU SOON