BENEFITS:

• BASIC SALARY OF RM 3,000 ,NIGHT SHIFT ALLOWANCE UP TO RM 300 AND KPI UP TO RM 400.
• RM 300 FULL ATTENDANCE ALLOWANCE
• EPF, SOCSO,
• 12 DAYS OF ANNUAL LEAVE, 14 DAYS OF MEDICAL LEAVE.
• RECEIVE 1 MONTH OF PAID TRAINING
• LOCATED NEAR TO LRT STATION

WHAT WE’RE LOOKING FOR:

• SPM AND ABOVE ARE WELCOME TO APPLY.
• MUST BE FLUENT INMANDARIN (TRADITIONAL) BOTH SPEAK AND READ
• REQUIRE FOR BASIC ENGLISH
• WILLING TO WORK ON A 24/7 ROTATIONAL SHIFT(5 WORK DAYS AND 2 OFF DAYS).
• WORKING HOURS (9 HOUR WORKDAY AND  1-HOUR BREAK.)
• REQUIRE TO WORK PHYSICAL AT PJ OFFICE
• MUST BE ABLE TO START BYOCT 2024

DUTIES:

• RESPOND PROMPTLY AND EFFECTIVELY TO A HIGH VOLUME OF INBOUND CUSTOMER COMMUNICATIONS, INCLUDINGINBOUNDE CALLS, EMAILS, AND LIVE CHAT INQUIRIES, RELATED TO PRODUCTS AND SERVICE.
• MAINTAIN APROFESSIONAL AND POSITIVE ATTITUDE THROUGHOUT ALL CUSTOMER INTERACTIONS, ENSURING A GOOD CUSTOMER EXPERIENCE EVEN IN CHALLENGING SITUATIONS.
• HANDLE REQUESTS FOR BILL ADJUSTMENTS, REFUNDS, OR CREDITS BY INVESTIGATING DISCREPANCIES, REVIEWING SERVICE HISTORY, AND PROVIDING APPROPRIATE SOLUTIONS TO ENSURE CUSTOMER SATISFACTION.
• LISTEN CAREFULLY TO CUSTOMER COMPLAINTS, ENSURING THEY FEEL HEARD AND UNDERSTOOD, AND WORK TO IDENTIFY THE ROOT CAUSE OF THEIR ISSUES.
• CLEARLY EXPLAIN THE BENEFITS OF THESE ADDITIONAL SERVICES, ADDRESSING ANY CONCERNS THE CUSTOMER MAY HAVE AND ENSURING THEY UNDERSTAND HOW THESE ENHANCEMENTS WILL IMPROVE THEIR EXPERIENCE

WHY WORK WITH US?

ITS A LEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES OMNI-CHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.

OUR CLIENTS IS SPECIALIZES IN THE DEVELOPMENT, MANUFACTURING AND CUSTOMIZATION OF PRECISION MEASUREMENT DEVICES, AUTOMATED LIQUID HANDLING WORKSTATIONS, AND SAMPLE MANAGEMENT SYSTEMS. THEY PROCESSES ARE OPTIMIZED FOR QUALITY AND FLEXIBILITY.

IF INTERESTED  SEND US YOUR RESUME TO NIVASHINI.RECRUIT@OUTLOOK.COM WITH EMAIL TITTLE OF TRADITINAL MANDARIN CUSTOMER SERVICE SPECIALIST.