BENEFITS:

• BASIC SALARY M2500 + COMMISION RM1000
• EPF, SOCSO
• 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
• WILL PROVIDE 1 MONTH OF PAID  TRAINING
• A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
• NEARBY LRT STATION ARA DAMANSARA

REQUIREMENTS:

• SPMAND ABOVE IS ENCOURAGED TO APPLY.
• FLUENT IN  MANDARINAS THE PERSON NEED TO DEAL WITH MANDARIN SPEAKING CLIENTS.
• BASICENGLISH
• WILLING TO WORK ONROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
• WORKING HOURS: 8 AM UNTIL 10 PM(9 HOUR PER SHIFT AND 1 HOUR BREAKS )
• ABLE TO PHYSICAL WORK  IN THE OFFICE AT PETALING JAYA
• AVAILABLE TO START WORK BY  NOVEMBER

RESPONSIBILITIES:

• HANDLE COMMUNICATION INQUIRIES VIA OUTBOUND CALLS WITH CUSTOMER.
• ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
• RESOLVES SERVICE PROBLEMS BY CLARIFYINGTHE CUSTOMER’S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING  SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLVED.
• MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPONDTO CUSTOMERS’ COMPLAINTS
• PROVIDE FEEDBACKTO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.

About Us:

• ALEADING GLOBAL PROVIDER OF TECHNOLOGY-ENABLED BUSINESS PROCESS OUTSOURCING SOLUTIONS. THE COMPANY PROVIDES MULTICHANNEL CUSTOMER EXPERIENCE MANAGEMENT, BACK OFFICE AND TECHNOLOGY SERVICES TO CORPORATIONS AROUND THE WORLD ACROSS A RANGE OF INDUSTRIES.
• OUR CLIENTS IS A LEADING HOMEGROWN SINGAPORE COMPANYTHAT DELIVERS WORLD-CLASS COMMUNICATIONS, ENTERTAINMENT AND DIGITAL SERVICES. WITH OUR EXTENSIVE FIBRE AND WIRELESS INFRASTRUCTURE AND GLOBAL PARTNERSHIPS, WE BRING TO PEOPLE, HOMES AND ENTERPRISES QUALITY MOBILE AND FIXED SERVICES, A BROAD SUITE OF PREMIUM CONTENT, AND A DIVERSE RANGE OF COMMUNICATION SOLUTIONS. WE DEVELOP AND DELIVER TO CORPORATE AND GOVERNMENT CLIENTS SOLUTIONS INCORPORATING ARTIFICIAL INTELLIGENCE, CYBERSECURITY, DATA ANALYTICS, INTERNET OF THINGS AND ROBOTICS.

How to apply!!

SEND US YOUR RESUME  TO nivashini.recruit@outlook.com WITH THE EMAIL TITLE: MANDARIN CUSTOMER SERVICE ASSISTANT