Job Overview:

We are seeking a Client Success Manager to join our growing team. The ideal candidate will be responsible for building strong relationships with customers, ensuring they achieve their desired outcomes using our product, and driving long-term customer retention and satisfaction. You will serve as a trusted advisor, proactively engaging with clients, addressing their concerns, and identifying opportunities for growth and expansion.

Key Responsibilities:

• Act as the main point of contact for customers post-sales, ensuring seamless onboarding and adoption.
• Develop and maintain strong relationships with customers, understanding their business goals and challenges.
• Drive product adoption and engagement by providing training, support, and guidance on best practices.
• Monitor customer health metrics and proactively address potential risks to prevent churn.
• Collaborate with cross-functional teams (Sales, Product, Support, and Marketing) to enhance customer experience.
• Conduct regular check-ins and business reviews with customers to ensure they are achieving success with our platform.
• Identify and execute opportunities for upselling and cross-selling to drive expansion revenue.
• Advocate for customer needs and provide feedback to the product team to improve features and functionality.
• Respond promptly to customer inquiries and escalate issues when necessary.
• Maintain accurate records of customer interactions and progress using CRM tools.

Requirements & Qualifications:

• Proven experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS or technology company.
• Strong problem-solving skills and ability to manage multiple accounts efficiently.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to analyze customer data, identify trends, and take proactive action.
• Experience with CRM and customer success platforms
• Highly organized with attention to detail and ability to work in a fast-paced environment.
• Self-motivated, proactive, and passionate about helping customers succeed.
• Experience in WhatsApp automation, customer communication platforms, or related technologies is a plus.
• Chinese language proficiency is required as you will engage with Chinese-speaking clients and partners.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.
• Hybrid work arrangements
• The chance to work with a dynamic team that values creativity and customer success.

How to Apply:

If you have a consultative mindset, a passion for sales, and the drive to close deals, we want you on our team! Please send your resume and a brief cover letter to hiring@chatdaddy.tech with the subject “Client Success Manager Application – [Your Name]”.